A leading MCS and RECC-accredited Teesside solar energy installer.
Sustainable Energy Engineering, renowned as a leading MCS and RECC-accredited Teesside solar energy installer, excels in designing, supplying, and installing systems harnessing solar and biomass energy.
Our accreditation from the Microgeneration Certification Scheme (MCS) and the Renewable Energy Consumer Code (RECC) ensures our solar PV installations qualify for the Smart Export Guarantee Scheme. It highlights our commitment to exceeding stringent quality standards and customer service expectations. As we adhere to the Consumer Code, our customers can trust the highest standard of service throughout the entire contractual process, instilling confidence in our dedication to sustainability and renewable energy.
Renewable Energy Consumer Code (RECC): The Renewable Energy Consumer Code (RECC) is designed to instil confidence in consumers who wish to install small micro-generation products (including solar panels) in their homes. RECC mandates that all its members hold the necessary certifications and adhere to high service standards, creating a safe and reliable consumer environment.
Membership in the RECC involves abiding by the Consumer Code, a set of guidelines to ensure a high standard of service throughout the entire contractual process: pre-agreement, during the contract's validity, and post-contract. This code has received backing from the Trading Standards Institute (TSI) and is part of a self-regulation effort called the Consumer Codes Approval Scheme. This scheme focuses on delivering a trustworthy experience for consumers venturing into the solar energy market.
Consumer Codes Approval Scheme (CCAS): The Consumer Codes Approval Scheme (CCAS) is a comprehensive program that elevates customer service standards. It accomplishes this by endorsing and publicising codes of practice via code sponsors approved by the Chartered Trading Standards Institute (CTSI). A critical part of this scheme involves safeguarding consumers by offering higher customer service and letting businesses showcase the code's logo, reassuring consumers about the business's credibility.
When searching for a business, consumers are encouraged to look for the CTSI-approved code logo. This logo assures that the selected company is committed to upholding honesty and high customer service standards.
MCS Certified: The MCS accreditation represents a mark of quality - it's an assurance that we supply, design, and install renewable microgeneration technologies (solar energy) to the highest quality standards. As a consumer, choosing a provider who meets these stringent standards is crucial to ensure you receive a system that functions effectively and efficiently over its lifespan.
Installing a renewable energy system is a significant decision. As a consumer, you should be fully informed about your purchase. Our team is committed to providing accurate information and ample time for you to understand your purchase.
We aim to set clear expectations regarding the performance of our renewable energy systems and their financial return. The MCS accreditation showcases the quality of our products and our competency in the renewable energy sector. Our MCS mark in this rapidly growing industry denotes that we are the preferred option in the marketplace.
TrustMark Registered: TrustMark is a government-endorsed initiative that symbolises quality, reliability, and fair trading in home improvement. As a TrustMark-registered business, we adhere to not only RECC's stringent codes but also TrustMark's guidelines, encompassing a comprehensive Code of Conduct and a Customer Charter. This dual commitment ensures that when you choose us for your solar energy needs, you're guaranteed superior service, unrivalled quality, and an ethical, customer-centric approach.
By investing in solar energy, you're contributing to a sustainable future. TrustMark-registered businesses such as ours are listed on the TrustMark 'Find Your Local Tradesmen' website, a trusted source that homeowners frequently use to find reliable installers of renewable energy systems. Your search for an accountable and competent Teesside solar energy service ends here!
TrustMark operates through an extensive network of 'operators' or scheme providers within various industry sectors. RECC is a licensed operator for several small-scale renewable energy technologies and battery storage. As a TrustMark-registered solar energy company, we're in this exclusive circle of excellence.
Our TrustMark registration is your assurance that we are committed to quality, reliability, and excellent customer service. As a homeowner seeking to invest in renewable energy, our accreditations with TrustMark and RECC should provide the peace of mind you need to proceed confidently.